Cw Adult Novelties Return Policy
Returns: Because of the intimate nature of the items we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
Defective Policy:Products with manufacturing defects must be reported within 30 days from receipt. Contact us regarding a replacement or return. All returns require a return authorization number. Eligible items must be returned in their original condition, unwashed, unworn, and with all tags attached, within 30 days of delivery for a refund to your original payment method.
Shipping within the United States: We strive to ship all orders received before 1pm pacific standard time on the same day. All orders are shipped via San Fernando, California. Cw Adult Novelties has done extensive research and comparison shopping to provide our customers with the most reliable and economical shipping options. We work with UPS, FedEx & USPS. Unless otherwise requested, all orders are shipped using UPS Ground. Please feel free to contact us with any questions. International Shipping: We are happy to ship internationally. There are a few options to do so depending on the size of your order. Each person must understand country regulations and customs regulations. CW Adult Novelties does not take responsibility for items confiscated by customs.
Changes to an Order Already Placed: Please be aware we work very hard to get your order out as soon as possible. Once an order has been placed it cannot be canceled only returned.
Damaged/Shortages: All merchandise leaves our distribution warehouse in perfect condition. All damaged goods or shortages must be reported to Cw Adult Novelties within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, you must file a claim at the time of delivery with the carrier. Please make sure the driver notes the damage. We recommend that you take pictures to help document the damages as well as save the original cartons and packing material for inspection by the carrier. Let us know immediately when you have had the driver note a problem. No discontinued items will receive credit and all credits are for the items that were purchased from Cw Adult Novelties. Contact us with the reference number assigned by the carrier and we will process the claim for you.